Return Policy


Irina Simeonova offers complimentary return shipping on all orders. We are pleased to accept timely returns of new and unused products within 15 days from the date you received your order. Returns can be refunded as Site Credit or to the original method of payment, where applicable. Pre-orders placed across multiple cards will be refunded to the same cards used, regardless of the cards being removed from the site, cards expiring, or updating card information.

 

Your products must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials, including Irina Simeonova and designer hanging tags. Other designer packaging such as belts, dust bags, authenticity cards, and leather tags should all be included where provide. If your order did not include the proper packaging, please email care@irinasimeonova.com .

Any returned products which are damaged, do not include the packaging materials, soiled, or altered may not be accepted and will be returned to you. Refunds or credits will not be processed until the items are returned and inspected by WWW.IRINASIMEONOVA.COM.

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Faulty Products

Products that are received damaged or become damaged by a manufacturing fault within six (6) months of purchase are considered faulty. Items that become damaged as a result of normal wear and tear are not considered to be faulty. WWW.IRINASIMEONOVA.COM will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason.

Damaged or faulty products will be replaced or repaired, where possible and subject to availability. Where possible we will offer to repair the faulty item. If a product cannot be replaced or repaired, you are entitled to a full refund within the six (6) month period.

Late Returns

Any product returned outside of the 15-day return policy are at the discretion of Irina Simeonova, and may not be accepted or only accepted for Site Credit.

Product Colors

We have made every effort possible to ensure the colors are displayed as accurately as possible. WWW.IRINASIMEONOVA.COM cannot guarantee your computer’s monitor will accurately display the true color. If you have any questions about the color of an item, please contact 
care@irinasimeonova.com  prior to placing your order.

Final Sale

All products not eligible to be returned will be noted in the Product Details. No returns or exchanges will be accepted on the following items and sales of the following items are considered Final Sale:

  • Customized items
  • Fur coats, vests and stoles
  • Wedding dresses

Return Process

**Return Process: Format address as: 
24B Monroe Street (Attn: www.irinasimeonova.com) 

Norwalk, CT 06854

If you would like to return a product not listed above, sign in to your Irina Simeonova account, and locate the item/order under “ORDER HISTORY”. Click “REQUEST RETURN” next to the product(s) you wish to return and a pop-up page will appear with the prepaid shipping label, instructions, and international commercial invoices (where applicable). You will also receive a “Return Requested” email confirmation with a copy of the label, instructions, and international commercial invoices (where applicable) attached.

You may use one (1) return label to return multiple products from different orders in one package. Simply affix one of the return labels to the outside of the box. International orders must include any and all commercial invoices of the products being returned to prevent any delays with clearing international customs.

Our free return shipping does not apply to items outside the country to where they were originally shipped.

We prefer our products are returned to Irina Simeonova using the provided labels from FedEx, UPS, DHL, or our Same day service to ensure the products are protected and insured. However, you may return goods at your sole risk and expense using any safe and secured means. We do request that you contact us at care@irinasimeonova.com regarding such returns. Please note that Irina Simeonova may not accept liability for any good returned to us outside our own return labels. Returns may be sent to the address below:

Miscellaneous

    These terms and conditions constitute the entire agreement and understanding between us concerning the subject matter hereof. These terms and conditions may not be altered, supplemented, or amended by the use of any other documents. The laws of the State of New York, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of this Website and the purchase of Products. Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue of the State and Federal Courts of New York located in Manhattan with respect to such matters.